Navigating the Seven Cs of Leadership Consistency - Organization - Video
This week, we start a new C in Consistency. Our focus is on your organization. We talk through the importance of getting things right every person, every time. How often an organization delivers on their promises and follows through helps determine the impact they have on their customers.
We'll talk about delivering consistency through people-driven and people-measured processes while making deposits into the experience accounts to drive relationships and build loyalty. The path an organization takes from Satisfaction to Experience to Relationship to Loyalty help determine the consistency of the experience and return Guests.
Join me as we navigate the Seven Cs of Leadership. Each episode will have a story about the C of the week, some questions you can ask, and a task to complete. Stay tuned and stay engaged as we continue our Leadership Journey into the C of Consistency.
Navigating the Seven Cs of Leadership - Consistency - Your Organization
Viewing Time: 8 minutes 52 seconds
We'll talk about delivering consistency through people-driven and people-measured processes while making deposits into the experience accounts to drive relationships and build loyalty. The path an organization takes from Satisfaction to Experience to Relationship to Loyalty help determine the consistency of the experience and return Guests.
Join me as we navigate the Seven Cs of Leadership. Each episode will have a story about the C of the week, some questions you can ask, and a task to complete. Stay tuned and stay engaged as we continue our Leadership Journey into the C of Consistency.
Navigating the Seven Cs of Leadership - Consistency - Your Organization
Viewing Time: 8 minutes 52 seconds